Was there ever a character wipe in Outland server? I've played there when the server started but I stopped. Now - after 1 year after loging in onto my account I suddenly have no characters (had 70 rogue before). Is there any chance to bring it back? (I have logs proving that I've bought some items from the store so maybe it can help).
Your chars might have lost their names during inactivity cleanup so you won't see them on website. Log in game and check if your chars are there if you haven't already.
If your chars are not there, you can try making a support ticket on website here or sending an email to [email protected]