Technical Missing Characters

[Foruna]

Hello,

I just logged in after like 1-1.5 years of inactivity. When I logged in I noticed that i don't have my characters.
I would like to somehow restore them , but i don't see any of them in the restore tab.
Please advice.

[Nick2002]

Hello,

I have the same problem.
just tried to submit a ticket but could only select ban appeal and after doing that it said that ticket and unsupported characters in the text.. no idea what

I am fairly certain i made a manual backup some years ago but don't see the option anywhere to restore them
i even made a puchase for Reins of the Red Proto Drake for 103.0 points and its all lost :(

[Foruna]

I had 1 paladin full donated items, now i have no clue how to restore it or the other characters.
Says that last time i made a backup is 1 year ago.

[skullatbash]

did you guys check on Website or in-game?
Your character can not be displayed on website if they have been flagged for a rename due to inactivity.
So, in that case, you guys need check in-game by logging with a client (you will be able to pick a new name for those characters)

[Foruna]

Hi. I did log in into the game, yet i wasn't able to see my toons beside a level 5 hunter.
Got any other suggestions ?

[skullatbash]

Hi. I did log in into the game, yet i wasn't able to see my toons beside a level 5 hunter.
Got any other suggestions ?

on what realm were you playing?

[Foruna]

on what realm were you playing?

According to my memory, Icecrown.

[skullatbash]

According to my memory, Icecrown.

if you have really stopped playing for just 1 or 1.5 year your characters must be there.
Be sure to check other realm as well (at top of "character selection screen" there is "change realm" button)

Btw, are you sure it wasn't "Frostmourne" realm? in this case your character needs to be transfered to icecrown:
https://www.warmane.com/account > service
Select "Frostmorune - S1" as realm

[Nick2002]

did you guys check on Website or in-game?
Your character can not be displayed on website if they have been flagged for a rename due to inactivity.
So, in that case, you guys need check in-game by logging with a client (you will be able to pick a new name for those characters)

First the website but then i logged in (after having to change my password) and checked every realm and all of them were empty :s

[skullatbash]

First the website but then i logged in (after having to change my password) and checked every realm and all of them were empty :s

when did you play last time?

[Foruna]

if you have really stopped playing for just 1 or 1.5 year your characters must be there.
Be sure to check other realm as well (at top of "character selection screen" there is "change realm" button)

Btw, are you sure it wasn't "Frostmourne" realm? in this case your character needs to be transfered to icecrown:
https://www.warmane.com/account > service
Select "Frostmorune - S1" as realm

100% sure was icecrown. I never played the "progressive realm".
I also have a ticket open, yet no feedback.

[Obnoxious]

The only case where we deleted characters is for those that fell within this rule: "Level 1 - 30 characters that have not been played since July 2020 will be removed." If your characters didn't match that they were only flagged for a rename. Anything beyond that wasn't done by us, which would mean characters being manually deleted or sold by someone with access to the account.

[Foruna]

Anything beyond that wasn't done by us, which would mean characters being manually deleted or sold by someone with access to the account.

Sorry, please allow me to disagree with your statement. I didn't deleted any character or shared my account information.
As you can see in the pic below, the game sees 6 toon's, but there is only a level 5 hunter.
https://ibb.co/4Fssdtn

[Obnoxious]

That number doesn't come from the server, it comes from local files the game stores in your own computer to keep information like local addon variables for each character, which are only removed if the character is deleted from that computer or is up for trading. If the character is deleted from another computer, those files naturally stay. It's why if you go play the same character in a different computer you have to re-configure a lot of stuff.

[Foruna]

The staff closed my ticket. Actually it was my mistake.
The characters were listed in on the transfer / character trade. Obvious my mistake. I canceled the trade and got them back.
This thread can be closed. Thank you for your support.
Kind regards !