WotLK Help! An abnormal ban!

[Joechen1992]

Dears,
I played warmane since 2016, donotated more than 1000c , having 3 accounts with zero irregularities.
i got banned due to botting 1 month ago, , GM reply i have a clearly using of illegal programs which is completely not true!

My twice ban appeal replys is "Yet again reviewed & yet again we've decided against lifting this ban at this time due to the nature of this infraction."
Its a unclear reply for me, what does gm reviewed and how does them make the decision?
I know clearly i have never use any botting program not only on warmane but aslo all game i played and i wont play tricks on my double orange rank accounts.

Ticket only able to created once a month,
[email protected] did not reply.
Does anyone had similar situation and can advise some good way to communicate with GM?

[Obnoxious]

You got your ban appeal denied due to overwhelming proof against your account. That's it, there's nothing unclear about it, nor any alternative recourse.