Technical I can't see my character

[Eltosss]

Hi there. I started this game after a long time but i can't see any of my characters? I don't understand i thought i had characters in this game. Can you check it please?

[skullatbash]

1. When did you play last time?

2. On Which realm you had characters?

3. Did you look for your character just on website or even in-game by logging with a client?
If no characters are showed on website -> it means they are flagged for a rename. So you need to log with client to set new names

4. Is your account premium?