Technical Premium account

[Antoniojexsan]

Good afternoon, I am contacting you since a week ago I made a donation and I would like to know how long it takes to be effective, mainly to have the premium account and not have queue time.
Thanks in advance, regards.

[Obnoxious]

It happens along with receiving the Coins, for donations of at least 10 Euros.

[Antoniojexsan]

It happens along with receiving the Coins, for donations of at least 10 Euros.

I already made the minimum donation of 10 euros a week ago, in my bank the money was withdrawn at the same time.

[OhieMitzen]

I already made the minimum donation of 10 euros a week ago, in my bank the money was withdrawn at the same time.

Did you get coins too? If not, your money hasn't changed owners yet.

[Antoniojexsan]

Did you get coins too? If not, your money hasn't changed owners yet.

No, I have not received coins yet, the bank record tells me that the payment has been made although it is pending

[OhieMitzen]

No, I have not received coins yet, the bank record tells me that the payment has been made although it is pending

Sounds like you need to contact PaymentWall. They'll most likely ask for copy of your ID to let the payment go through.