they always give same answer "we will investigate"
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You didn't buy enough shadowmournes to demand coffee and live update as the investigation is going. Better luck next time.
If it was player report, it would mean not enough evidence, or not clear enough, was provided for them to take action on the spot.
The response is given no matter what.
Could be their default answer. It's been a while since I last reported anybody. Back then the message would be either the one you were given, or "the player have been taken care of".