I don't have any clue why i only have 1 category to choose from when i want to open a ticket but for my friend there's like 5-6 other categories so explain to me why
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Member
Only 2 category when i try to open a support ticket
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The Lightbringer
Your friend has a premium account. Premium meaning they've donated in the past. Premium accounts have access to General Enquiry, Item Misbuy, Item Lost, and Ban Appeal tickets. Non-premium accounts only have Ban Appeal ticket.
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Member
So how does that make sense so if i account is well we could say limited i cant expierence support but why i wanna get support ticket because I was just playing the "Tower Defense Game Event" with my friend and it took many tries until we could find a good party with a good party we got to stage 21 everyone except me got the achievement and the reward Swift Zhevra mount so i was like wtf why i gotta tell about this to someone and get the reward i put work into or is that not possible
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Rock n' Roll Racing Champion
They are not going to give you the mount so you can save yourself the trouble.
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Member
sorry i accidently replied to my own post but what i wanted to say is that
how does that make sense so if i account is well we could say limited i cant expierence support but why i wanna get support ticket because I was just playing the "Tower Defense Game Event" with my friend and it took many tries until we could find a good party with a good party we got to stage 21 everyone except me got the achievement and the reward Swift Zhevra mount so i was like wtf why i gotta tell about this to someone and get the reward i put work into or is that not possible
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Rock n' Roll Racing Champion
If you want support for things that have happened in-game you have to open an in-game ticket. Website tickets are not for that purpose. But once again, they are not going to give you the mount.
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Member
worth trying what do you know
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