Request for Resolution Regarding Removed Valentine Event Neck
Hello Warmane Support Team,
I hope you are doing well.
I would like to clearly explain my situation to avoid any misunderstanding. I originally had an old neck item. Later, I obtained a new neck item from the Valentine’s Day event dungeon, and after that, I disenchanted only my old neck item.
Afterward, the support team removed the new Valentine event neck item, stating that there was an issue with the equipment. As a result, I have now lost my old neck due to disenchanting it, and also lost the new event neck due to its removal by support.
I kindly ask you to provide a fair solution to this issue, either by restoring the Valentine event neck item or compensating me for the old neck item that I lost.
Thank you for your time and understanding. I look forward to your assistance.